Frequently Asked
Questions

Bin Boss is software for managing a dumpster rental business. It brings online booking, scheduling, dispatch, the driver app, customer records, invoicing, payments, inventory, and reporting into one platform. Explore the features.

Bin Boss is built for dumpster rental operators and the people handling their office, dispatch, and driver workflows. During a demo, bring examples of your rental types, fleet, service area, and billing process so we can show how the platform fits your operation.

Request a demo to walk through the platform with our team. Bring your questions about online orders, dispatch, customer accounts, and invoicing so the conversation focuses on the work you need to manage.

Visit our pricing page for software and website options. When comparing your total cost, distinguish the software subscription from payment processing and optional services. Ask our team for a written breakdown of the plan, any setup charges, and services you choose before signing up.

Review the terms presented with your subscription and our Terms of Service. Before subscribing, confirm the commitment period, cancellation process, billing end date, and any separate website or service agreement with our team.

Bring a list of the information you need to move, such as customer records, open invoices, future jobs, inventory, and pricing. Our team can confirm the supported transfer scope and help you plan the transition. Confirm what can be imported and what needs to be entered separately before choosing a changeover date.

No new website is required to embed the booking widget. Bin Boss supports a booking widget that can be added to your existing website, along with storefront branding controls. If you want website services, review the website options separately.

Contact our team to confirm the offer available to your business. Ask about eligibility, what website work is included, recurring hosting charges, when any account credit is applied, and whether it can be combined with another offer.

Yes. Customers can place orders through the online booking checkout, and the booking widget can be embedded on your website. Your product list can include images, descriptions, and rental-duration pricing. See online booking features.

Yes. Duration-based pricing lets you configure rental options with different lengths and prices. Use the rental periods you offer rather than being limited to one duration.

Yes. Service-area pricing controls include a free radius with mileage upcharges, ZIP-code-specific upcharges, and county-specific upcharges. Address verification is also supported. Configure the rules around the area you actually serve.

Yes. Booking controls include same-day rules and configurable order cutoffs. You can allow booking until a set time the day before service—for example, 8:00 PM the previous day—rather than accepting orders right up to delivery day.

Yes. You can block specific days, set company-wide off-days or holidays, and configure business hours and booking cutoffs. Use these controls to reflect when your company accepts scheduled work.

Yes. Checkout supports add-ons, maximum-quantity limits for add-ons, promo codes that are entered manually or applied automatically, and customer order notes. Same-day rental fee support is also available.

Yes. Optional satellite placement is available during checkout. The driver app can display the satellite placement map on arrival, and saved placement notes help communicate jobsite instructions.

Yes. Bin Boss supports requiring a rental agreement before order placement. Digital-agreement tools also include an emailed terms-portal link and signature logging. See the digital-signature answer for what is recorded.

You can configure recipients for new online-order notifications. Admin text notifications are supported in addition to email notifications. Check your recipient settings so the right people receive the alerts.

Yes. Chatbot integration supports FAQ responses and booking capability. Ask our team to demonstrate the setup and customer experience you want to use on your website.

Yes. Tasks can come from online bookings or be created manually. Task fields include job notes, attachments, billing details, assignment, and scheduled time.

The schedule supports deliveries, pickups, exchanges, and other tasks. Pricing templates include standard rentals, live loads, dump-and-return work, exchanges or relocations, and material-specific work.

Yes. You can create standard calendar events and assign employees to them. This gives you a place for scheduled activities alongside your rental tasks.

Yes. Task dates and scheduled times can be edited, and you can edit a task’s completion timestamp. The platform also supports creating tasks in the past when you need to record earlier work.

Drivers can be assigned from the dispatch board or the task view. The dispatch workflow supports drag and drop, and driver columns can be collapsed to make the board easier to scan.

Yes. Bin Boss supports per-driver daily task ordering, automatic dispatch-order assignment when new tasks are assigned, and per-driver route maps. Task ordering and map views help you plan the day; they should not be confused with a promise of automatic shortest-route optimization.

The dispatch board includes a map view, driver-location visibility, and per-driver route maps. Dispatch pins can display dumpster size on the satellite map. Explore dispatch management.

Yes. The dispatch board includes an unscheduled task queue. Review that queue alongside the schedule when organizing and assigning upcoming work.

Yes. The calendar displays tasks that were marked as failed, so your team can review them while managing the schedule.

Drivers can view their task list, update statuses, launch navigation, document jobs, and use the dump workflow. The mobile app also supports creating tasks and invoices. Explore the driver app.

The driver workflow includes one-tap status updates for On the Way, Arrived, and Complete. Drivers can use these steps to record progress through a task.

Yes. Built-in navigation launch lets drivers open Google Maps or Apple Maps from their workflow.

Yes. Drivers can take drop-off and pickup photos and upload multiple photos for different dumpster angles or job documentation. The app also supports dumpster-number entry, saved placement notes, and a satellite placement map on arrival.

Yes. The dump workflow includes selecting a dump site, entering weight-ticket information, uploading a dump-receipt photo, and notifying the customer upon completion.

Bin Boss supports automatic charge creation when a dump-weight overage is reported. Creating a charge and collecting a payment are separate actions. Review the pending charge and your billing workflow before collecting the amount due.

Yes. Dumpster availability by storage lot is visible in the mobile app, and the platform supports a storage-yard workflow.

Yes. Drivers can clock in and out using the timesheet feature. Clocking time is separate from calculating or running payroll.

Yes. The mobile app includes an admin schedule filter for viewing an individual driver’s schedule.

Inventory tools support dumpster and asset tracking, map visibility of placements, availability by size, pin numbers, and storage-lot availability. See inventory and tracking features.

Yes. Bin Boss includes an availability tracker by dumpster size. Inventory availability settings and the handling of dumpsters marked unavailable help your team manage what can be offered.

Yes. Inventory tools include damaged-asset controls, and dumpsters marked unavailable are handled in availability calculations. Keep those records current when a container is out of service.

Yes. Availability can be tracked by storage lot, and lot-level availability is also available in the driver mobile app.

Availability tools help your team plan using the inventory, tasks, and settings recorded in Bin Boss. Keep jobs, unavailable dumpsters, and schedule changes accurate. Software availability should be checked against your actual operation rather than treated as an unconditional guarantee.

Yes. The customer list is searchable, and each customer can have multiple service addresses. Placement notes can be saved for each location. Explore customer management.

Yes. Bin Boss supports customer-specific pricing, weight rules, and client-specific pricing templates. These tools help you manage different arrangements for contractor and repeat accounts.

Yes. You can configure client-specific invoice payment due-date terms, as well as default payment due-date terms for your business.

Yes. Client-specific tax rules let you handle commercial clients or other client types differently. State-specific custom tax rules and service-address-based tax-group selection are also supported. Configure the rules to match your business’s applicable requirements.

Yes. Task-reminder emails are sent 24 hours before the scheduled task. Client-level reminder settings are managed under the Notifications tab, and client-specific driver-notification controls are available.

Yes. Invoices are automatically created from jobs. Invoice tools include custom line items, discounts, taxes, due dates, summary notes, and scheduled task time in the invoice summary. Explore invoicing and payments.

Yes. Bin Boss supports a flexible invoice-editing workflow, editable fee quantities, and rates with up to four decimal places. Draft invoices are read-only, so the available editing actions depend on the invoice’s status.

Yes. Tasks and invoices support a PO number field for recording the number associated with a customer’s job. This is support for storing a PO reference; it does not mean Bin Boss generates purchase orders for your customer.

Yes. You can merge multiple unpaid invoices into one invoice. Bin Boss also supports merging unpaid charges with an unpaid invoice for the same task.

Yes. Bin Boss supports unvoiding invoices and linking orphan invoices to tasks. Review the related task and invoice details when correcting records.

Yes. Bin Boss supports saving a card on file without charging it, as well as charging a card. Keep your customer’s payment authorization and your billing process aligned when collecting later charges.

Yes. You can email an online payment link. Customers can also view and pay invoices through the client portal.

Yes. You can mark an invoice paid for cash, check, or another payment method. Marking it paid stores additional payment metadata. Recording a payment is different from processing an electronic payment.

Yes. Bin Boss supports sending invoices to customers via SMS.

Yes. Invoices and client statements support CC and BCC fields, including multiple email addresses. This is useful when an office contact or bookkeeper needs a copy.

Yes. Supported tools include rule-based mileage and service fees, custom service fees, automatic weight-overage charge creation, and charge creation when standalone tasks are completed. Charges can include taxes, fees, and fee quantities.

The pending-charges view shows full charge details, and charges are displayed by default on the invoices tab. Check the amount, fees, taxes, and related task as part of your billing review.

Included weight appears in invoice line-item details for newly created tasks and online orders. Do not assume older invoice records were updated retroactively.

Yes. Credit-account support is available. Ask our team to demonstrate the account and billing workflow you want to use before applying it to customer accounts.

Bin Boss integrates with Stripe for payment processing. Confirm the payment methods, processing charges, and any platform fees that apply to your account with our team before you begin accepting payments.

Customers can view job status, view invoices, and pay invoices in the client portal.

Yes. You can email a terms-portal link, and Bin Boss supports terms-of-service e-signatures.

Signature logging includes time, date, and IP address. These records help document the signing event; your agreement language and how you obtain acceptance still matter.

Bin Boss includes dashboard reporting, exports for records such as customers, invoices, and tasks, and a sales-tax report export. Reports can be filtered by a specific time frame. Explore reporting and data exports.

Yes. Report filtering by a specific time frame is supported, so you can focus on the period you need to review or export.

For invoices created after the tax-breakdown feature was released, the sales-tax export separates tax collected by state, county, city, and other rate. Earlier invoices continue to show total sales tax only.

Yes. Bin Boss integrates with QuickBooks Online. Supported controls include income and deposit account selection, customer syncing, an invoice-prefix option, and the option to include payments when syncing invoices. See the QuickBooks integration.

QuickBooks Online client syncing includes the customer name and billing and shipping addresses.

Yes. Bin Boss lets you specify income and deposit accounts for QuickBooks syncing. Confirm the account mapping with the person who manages your books.

Yes. The QuickBooks invoice-prefix option supports invoice-numbering preferences and can help prevent syncing issues associated with numbering.

No. Including payments when syncing invoices to QuickBooks Online is optional. Check that setting so your sync behavior matches the accounting workflow you intend to use.

Template options include standard size-and-duration rentals, live loads, dump-and-return work, exchanges or relocations, and material-specific pricing. Client-specific templates are also supported, and templates are available in the task line-item dropdown.

Yes. Online-booking controls include automatic tax-group selection based on the service address, and new invoices support automatic tax-group selection. State-specific and client-type tax rules can also be configured.

Yes. Storefront controls include colors and appearance so the booking experience can reflect your business. The platform also supports light and dark themes.

Yes. The platform includes a global search bar. Customer records also have a searchable list.

Yes. Administration settings include business-review-link configuration.

Call customer support at (888) 844-4133, email admin@mybinboss.com, or visit our contact page. Include the task or invoice number and a short description of what happened when you need help with a specific record.

Bin Boss includes an update-log and help-center structure. Use those resources to look for changes and guidance, and contact support if you need help finding the right workflow.